Every day, DFW Airport Ambassadors provide vital customer assistance, informing, greeting and directing thousands of travelers from all over the world. 

Benefits of becoming an Ambassador

Greet travelers, provide valuable assistance and make friends from far off places. As an Airport Ambassador Volunteer, your warm smile is the beginning of a fulfilling journey for the more than 64 million people visiting each year. Your help with gate information, amenities and directions to local attractions is a vital part in making their experience in North Texas one they’ll always remember. On top of all of this, you’ll also receive the following benefits:
  • Make new friends
  • Be part of a dynamic and fast-paced environment 
  • Flexible volunteer shifts of morning, afternoon or evening, any day(s) of the week
  • Attend Ambassador social events, tours and field trips
  • Receive free parking while you volunteer
  • Uniform and training manual are provided by DFW



Qualifications and commitment

  • One, four-hour shift any day of the week (morning, afternoon or evening)
  • Desire to meet and interact with people
  • Familiarity with airport operations a plus
  • Multilingual a plus


To become an Ambassador, you must attend two training sessions that are held every other month on weekdays and Saturdays. Training consists of airport and terminal tours, behind the scenes tours, airport operations, policies and procedures, and frequently asked questions. A training manual is provided that includes airline information, terminal maps, emergency procedures, contact numbers, and facts about the airport and its services.


For more information regarding the Airport Ambassador Volunteer Program, call our Program Office at 972.973.7016